While we aid you in automating system processes, we would like to improve the way we assist you in getting technical support.
Current subscribers like you are sending emails to helpdesk@titanium.ph, but did you know that there’s an easier way to get product support and track your tickets? This quick guide enables you to learn more about our Helpdesk Portal for ease of communication, status tracking, and visibility.
Our Helpdesk is powered by Freshdesk. To know more about this platform and how to lodge a ticket, please go to this link.
Helpdesk Portal (http://support.titanium.ph/)
This is our web-based tool that you can use to view your tickets, check for their progress, and update them with your comments. Our Helpdesk Portal holds our Knowledgebase that has support articles about myHR that can help you find answers to frequently asked questions.
How can you benefit from using our Helpdesk Portal? See the photos below for your reference on what's really in it for you.
"Access to support articles that can help answer any product-related questions that you might have...
It gives you the visibility that you need to track the progress of your ticket."
Sign up for an account today! How-to guide here.
Once you have successfully created an account, log in and create a support ticket in the Helpdesk Portal. Follow the walkthrough here.
Check for and update the status of a support ticket. See how it is done here.
Our Helpdesk operates Mondays through Fridays from 9:00 AM to 6:00 PM Philippine Standard Time, except during holidays.