To help us respond and properly track your request, please use the appropriate Titanium channel below.
Primary Support Channel
For product concerns, assistance, and ticket follow-ups:
Email: helpdesk@titanium.hr
Ticket Support: +63 920 943 6459
Please include your company name, affected employee or process, relevant payroll period, screenshots, and other details that may help us assess your concern.
Calling or messaging a support number does not replace ticket submission. Please email the Helpdesk so your concern can be properly recorded, assigned, and monitored.
Contact Directory
| Concern | Contact number |
|---|---|
| Client Care | +63 908 897 7306 / +63 918 910 5317 / +63 998 955 4091 / +63 918 910 5311 |
| Ticket Support | +63 920 943 6459 |
| Time Sentinel | +63 998 582 3314 |
| Accounting and Billing | +63 919 064 3653 / +63 949 623 0615 |
| Sales and Partnerships | +63 920 943 6456 |
| Proposals | +63 998 983 2365 |
| myWorkforce / OneWorkforce | +63 977 855 1111 |
If you are unsure which Client Care line applies to your account, please check your Titanium representative’s email signature or contact helpdesk@titanium.hr.
Standard Support Hours
Monday to Friday, 9:00 AM to 6:00 PM
Excluding declared holidays
Daily Request Cutoff
The daily cutoff for requests requiring action within regular support hours is 4:00 PM.
Requests received after 4:00 PM will be reviewed on the next business day, unless urgent assistance has been confirmed with the Titanium team.
Response and resolution times may vary depending on the concern’s complexity, impact, and information available for assessment.
After-Hours, Weekend, and Holiday Support
Support requested outside standard service hours—including evenings, weekends, and holidays—may be subject to additional fees.
Please coordinate with Titanium in advance whenever after-hours assistance is expected. Support availability is subject to team confirmation.
Prior notice does not automatically guarantee availability. The schedule, scope, assigned resources, and any applicable fees must be confirmed before the requested support period.
For critical concerns outside regular hours, please email helpdesk@titanium.hr and contact your assigned Client Care representative.
Retired Contact Numbers
The following numbers are no longer in use and should be removed from your records:
0920 945 7355
0919 079 0601
Please refer to this directory for Titanium’s current contact information.
Last updated: September 30, 2026