An HTTP 500 internal server error means that the webserver is experiencing problems, however, it cannot pinpoint the specific error at that particular time. When this happens, our website will display a general internal server error web page to notify our valued clients. 

Unlike the other server errors with the 502 or 504 codes, a 500 internal server error neither immediately tells us what the problem is nor how to fix it. It only indicates that there's a temporary glitch with the website's programming.

Some potential causes of a 500 Internal Server Error:

• Corrupted or broken .htaccess file
• A permissions error
• Faulty third-party plugins
• PHP memory limit has been exceeded

Here are a few troubleshooting steps that you can perform to help resolve this issue.

Troubleshooting Steps

If you are trying to load a page with the 500 Internal Server Error:

Step 1: Refresh the page.

• Before trying anything else listed on this page, reload the page and see what happens. It might be a temporary loading issue.

Step 2: Come back to the page later.

• Since the error is on the server-side, we are working on this as quickly as we can to resolve it. Give it an hour or so, then reload the URL and see if we have fixed the issue.

Step 3: Delete your browser's cookies.

• If the cookies are associated with the error-prone webpage, deleting the cookies might help reload the page successfully.

Step 4: Clear your cache and browser history

• If deleting your browser's cookies does not work, try clearing your cache and browser history.

Last Resort: Contact us (helpdesk@titanium.ph) for help if the problem persists.